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Terms and Conditions

Terms of Use – Website

If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us.

These website terms and conditions of sale ("Website Terms") apply to your use of Mobility Direct Northern Ireland website at (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.


Security on

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Mobility Direct Northern Ireland shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


Cookies uses cookies. We use them to keep you logged in and to automatically remember items in your shopping cart. This allows us to offer you a better experience on our website. We assure you that the information gathered by these cookies is never shared with third parties.


Privacy Policy

The personal information that we collect about you (e.g. your e-mail address), allows us to keep you up to date on our latest mobility items, special offers, or on our new products.

Mobility Direct does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment.



The content of (text, graphics, photographs, trademarks, user interface and the site code) is protected by the Copyright, Designs and Patents Act 1988. You are not allowed to copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit or distribute any of this content, unless you were given permission to do so by a member of Mobility Direct.

You may use, download and print content on the Website solely for your own personal use.

All trademarks and trade names are the property of Mobility Direct.


Links to and from our website

Our website contains links to other sites we think you may want to visit. We will not be held responsible for the privacy practices or the content of these websites.

If you would like to link to our website, you may only do so on the basis that you link to, but do not replicate, the home page of our website and you do not alter the content of any of our pages in any way.


Damage to your computer or other device

Mobility Direct Northern Ireland uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Mobility Direct Northern Ireland shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.



While we make a lot of effort to ensure that the information on our website is correct, we do not warrant the accuracy and completeness of the material from this website. We may change the content of our website at any time without notice. The content of our website may be out of date, and we make no commitment to update it.


Product and service descriptions

We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

  • orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website.
  • all prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
  • packaging may vary from that shown on the Website.
  • the weights, dimensions and capacities shown on the Website are approximate only.
  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
  • all items are subject to availability. If we cannot supply you with the product or service you ordered, we will inform you of this and, if you have already paid for the product or service, refund you in full or offer you an alternative product as soon as reasonably possible.


Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.

If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order.

All products that you order through the Website will remain the property of Mobility Direct Northern Ireland until we have received payment in full from you for those products.

During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.


Privacy Policy

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order.


Your right to cancel

If you are a UK/EU consumer, you have the legal right, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 (fourteen) working days of placing your order online. Refunds for orders cancelled under the provisions of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will be processed in accordance with your legal rights.


Cancellation & Returns Information

  • If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
  • If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 (fourteen) working days of placing your order online in accordance with the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or otherwise as soon as possible. Products should be returned unused, in their original packaging and in a resalable condition.
  • When returning consignments, all arrangements and costs are your responsibility.
  • If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service.
  • Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.
  • Returning your mobility item order should be agreed with our office beforehand. You can email us or you can give us a call, free of charge, at 028 3754 7920.

This is not intended to be a full statement of all your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act  2015 Full details of your rights under the the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.


Additional Terms & Conditions - Product Review Guidelines

By accessing, browsing, using, registering or contributing to Mobility Direct Northern Ireland website and any other area of our website where you can post submissions or reviews or ask questions you confirm that you have read, understood and agree to the following terms. If you do not agree to these terms in their entirety, you must not use this website.

Ownership of Submissions

Other than personal data which is subject to our Privacy Policy all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Mobility Direct Northern Ireland on or through the website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Mobility Direct Northern Ireland once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Social networking sites

These terms also govern any Submissions you make on any Mobility Direct Northern Ireland related third party website or page such as our Facebook page, Twitter, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Mobility Direct Northern Ireland and Mobility Direct Northern Ireland is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

Am I eligible to post a Submission?

  • You must be 18 years of age or older
  • Suppliers or manufacturers are not eligible to post a submission


Rules for Submissions

  • Please be polite and only write in English
  • You confirm that the Submission is your own and that the content does not infringe the material, trade marks or intellectual property of others


Submissions should not include

  • profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
  • comments about other reviewers or bloggers
  • remarks that repeat criminal accusations, false, defamatory or misleading statements
  • material which impersonates others
  • spam or advertising
  • third party brand names or trade marks
  • personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
  • HTML code, computer script or website urls
  • availability, price or alternative ordering or delivery information

Mobility Direct Northern Ireland, in its absolute discretion, reserves the right to:

  • not publish the Submission or remove it

Please let us know if you see any Submissions which do not comply with our rules.


Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms. This policy was last updated on 15th October 2015.

© 2018 Mobility Direct Northern Ireland